Refund and Returns Policy

Effective Date: January 17, 2025

At Didi Baby Store, we aim to provide you with high-quality products and an exceptional shopping experience. If you are not satisfied with your purchase, our Refund and Returns Policy allows you to return items and request a refund according to the terms below.

1. Returns Eligibility

You may return products within 30 days from the date of delivery, provided the following conditions are met:

  • The item is unused and in its original condition.
  • The item is in the original packaging, including any tags, manuals, or accessories.
  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-returnable Items

Certain items cannot be returned, including:

  • Personalized or custom products
  • Gift cards
  • Sale or clearance items

We reserve the right to refuse returns on these items.

3. How to Return an Item

To initiate a return:

  1. Contact our customer service team at support@didibabystore.net within 30 days of receiving your order.
  2. Provide your order number and the reason for your return.
  3. We will issue you a Return Merchandise Authorization (RMA) number and provide instructions on how to return the item.

You are responsible for the return shipping costs unless the product is defective or damaged upon arrival.

4. Refund Process

Once we receive your returned item and confirm that it meets the return eligibility criteria:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • If the return does not meet the return conditions, we will notify you, and the product may be sent back to you at your expense.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@didibabystore.net. We will offer a replacement, repair, or full refund for eligible items.

6. Exchange Policy

We do not offer direct exchanges. If you would like to exchange an item, please follow our return process and place a new order for the desired product.

7. Shipping Fees

Shipping fees for returned items are non-refundable unless the product is damaged, defective, or an error occurred in processing your order.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us: